Nikon EN-EL15 Rechargeable Battery Service Advisory NEW
Service Advisory
24/04/2012
It has come to our attention that some EN-EL15 rechargeable li-ion batteries for Nikon DSLR cameras and the Nikon 1 system may contain a sub-standard component. In extremely rare cases, this issue may cause the battery to overheat and the exterior casing to become deformed. This potential defect has been picked up in the Nikon manufacturing process (we have received no reports of this problem from the market). However, in order to ensure the safety of our customers and their equipment, we have initiated a recall of affected EN-EL15 batteries. Customers using an affected EN-EL15 battery may request a replacement as indicated below.
Models Potentially Affected
The Nikon EN-EL15 is a rechargeable lithium-ion battery that is supplied and for use with Nikon D800, D800E, and D7000* digital-SLR cameras, and the Nikon 1 V1* advanced camera with interchangeable lens.
This issue does not apply to EN-EL15 batteries supplied with the D7000 and Nikon 1 V1 purchased before 29 February 2012 or to batteries purchased individually before 29 February 2012.
Returns Process
STEP 1: Identify affected EN-EL15 batteries
Locate the lot number for your EN-EL15 battery. Lot numbers are alphanumeric characters printed on the name plate on the bottom of the battery (as shown in the illustration).
EN-EL15 batteries where the 9th digit is an “E” or “F” are being recalled for replacement.
For example - 201XXXXXEXXXXX and 201XXXXXFXXXXX
For example - 201XXXXXEXXXXX and 201XXXXXFXXXXX
STEP 2: Requesting replacement EN-EL15 batteries
If your EN-EL15 battery belongs to the affected lot number, please bring it to the Nikon Australia Service Centre for exchange or contact our dedicated customer service team on 1800 810 259 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange a free pick up (only original Nikon EN-EL15 batteries belonging to the affected production lot will be entitled for the one-to-one exchange). Contact details of the Nikon Australia Service Centre can be found below
Nikon Australia Pty. Ltd.
Sydney Service and Repair Centre (open 9am- 4.45pm weekdays)
02 8748 5222
Suite 501 Level 5
Sydney Service and Repair Centre (open 9am- 4.45pm weekdays)
02 8748 5222
Suite 501 Level 5
5 Rider Boulevard
Rhodes NSW 2138
Nikon sincerely apologises for any inconvenience caused. Nikon will continue to take all possible measures to prevent future recalls. We hope that you will continue to choose Nikon for your photography needs.
See www.recalls.gov.au
for Australian Product Recall Information
for Australian Product Recall Information
Nikon service advisory
Service Advisory for users of Nikon D5000 digital-SLR camera
To the users of Nikon D5000 digital-SLR camera
To the users of Nikon D5000 digital-SLR camera
Thank you for choosing Nikon for your photography needs.
It has come to our attention that a certain electronic component related to power control in some Nikon D5000 cameras is of substandard quality and may, in rare cases, prevent the camera from powering on.
This announcement is to inform you that we are currently working on measures to resolve this issue, and preparing for repairs to begin at Nikon service facilities after July 27, 2009. Nikon will repair for free any camera that is affected by this issue. There is no time limit to our offer, and you do not need a warranty card to arrange a free repair.
Note: Additional product serial numbers have been added to our list. We recommend that you try the updated search, even if you may have tried it before.
Nikon will continue to take all possible measures to prevent similar issues from occurring again in the future. Therefore, we hope that you will continue to choose Nikon for your photography needs.
We sincerely apologise for any inconveniences this matter may have caused you.
Please see the following for details regarding the indications of this issue.
[ Indications ]
1. The camera cannot be operated when the power switch is turned on even with a fully-charged battery.
2. The camera cannot be operated when the power switch is turned on when connected via the Power Connector EP-5 and AC Adapter EH-5a.
Please verify whether your D5000 kit has been affected by the problem by inputting your camera serial number.
For other enquiries, please call 1300 401 200.