FAQ

What do you do with discarded equipment?

2010-12-02T15:24:36+11:00

Most of the discarded equipment are used for spare parts. This keeps repair cost down.

Depending on the condition of the unit some are done up to sell.

We have a sales cabinet at reception.

We also donate equipment for art projects, educational purposes etc

The accessories are sold the proceeds are donated to a charity.

1/6/2020 the charity we are supporting is the Victorian Guide Dogs

I have accidentally deleted all my photos in the camera. Can I get them back?

2010-08-01T08:16:40+10:00

If you have accidentally deleted your images or formatted your card do not take any further images. It may be possible to recover the images using recovery software.

We run your card through several recovery software programs in order to recover the maximum amount of files possible.

We will copy all recovered files to a cd/dvd, hard drive unit or USB.

Refer to link: Card recoveries

What should I do if my digital camera is draining batteries?

2010-07-28T22:47:39+10:00

Battery drain may be caused by several problems/faults.

Using the incorrect type of batteries for the camera.

Digital cameras require quite a lot of power to run efficiently. The monitor (LCD) and the flash are the two main components that use the highest amount of battery power in a standard digital camera.

Where possible, if you can minimize the use of the LCD by using a viewfinder if available, and also reducing the amount of flash shots by adjusting your settings when shooting conditions allow, you will greatly extend the camera's battery life.

If the camera uses AA batteries we recommend using good quality Ni-MH rechargeable batteries, these will give you the best battery life for your digital camera.

If the battery is not holding charge it may be due to:

The battery charger is faulty

The battery is faulty

The camera is draining excessive current

The camera battery has exceeded it's charge life

If charging is done via the USB, the circuit may be faulty

All of the above can be checked at your camera service center.

Any unit with battery drain we suggest you send the camera in with the battery and charger.

How do I obtain an instruction manual for my camera

2010-07-28T22:35:35+10:00

Most importers now have the instruction manuals on their website.

To check if the manual you require is available you will have to visit the importers website, once there, look for a tab labeled support or downloads. You may be required to provide camera details such as serial number etc, so make sure you have the camera with you at the time you access their website.

If all the above fails you can try contacting the importers by phone.

If you are not sure who is the importer or their web address please don't hesitate to email us and we will try to assist you.

03 9419 5247 service@camera-clinic.com

Do you service Hasselblad and Mamiya

2010-07-28T22:14:21+10:00

Up-dated 1/6/2020

We have had over 40 years experience repairing film Hasselblad and Mamiya cameras and yes we still do repair them however parts are very limited for the Mamiya cameras.

Do you sell spare parts?

2010-07-28T21:59:50+10:00

Camera Clinic is not a spare parts seller however, we carry a large stock of Nikon, Sony Canon and Leica. The parts we hold in stock are used for our repairs however we do sell some common parts to customers only if it is a non dismantle part.

We have an extensive salvage stock of cameras we utilise for spare parts, we do sell these.

We do have an inventory on the salvage equipment we hold. To check if we have the parts you require please call 03 9419 5247 or email parts@camera-clinic.com

I have scratched my focus screen

2010-07-28T21:47:01+10:00

How much would will it cost to replace the screen?

To replace the screen is the cost of the screen is generally $88.00 depending on the camera model.

Fitting cost depends on the model camera. If it is a flip down removable screen $88.00 Done while you wait.

What you see in the view finder will not come out on the images

For all stock inquires please call 03 9419 5247 or parts@camera-clinic.com

If the screen is not in stock we can pre-order the screen. Once it arrives we will call and organise a fitting time.

We require full payment for the part.

I have soft focus issues with my camera

2010-07-28T21:15:48+10:00

Camera Clinic receives many inquires regarding focus issues. These issues can relate to the camera, lenses or user.

This is a common issue customers have with their equipment causing major problems.

There are many variables to focus and resolution:

Edge to edge to sharpness

Back focusing

Forward focusing

Resolution

User movement

Overall softness

Customers expectations of their equipment

Using older - non digital lenses on digital cameras

Using non genuine lenses on your camera

Using new cameas with older lenses

Customers sample images are most helpful.

The process of testing and calibration is:

Camera Body:

We test the focus of the body using our factory calibrated test lens and specific test targets. If calibration is required to the camera body, then we use the camera's specific service software to perform the necessary adjustments.

Once we have adjusted the focus under "lab" conditions, we then take several shots in normal shooting environments to confirm the adjustments.

Lens:

We test each lens across the full focal range as there can be focal variations, Eg: 24-70 - the 24 mm end may be sharp and 70 mm end the focus is out.

We test for edge to edge resolution, focus point (back/forward focus), and we also check for dust, fungus etc.

To test the focus point, we once again use factory specified targets and in most cases we use the lens service software to perform any necessary adjustments.

To test the resolution we use a projection system which projects a resolution chart through the lens optics onto a 4m wall. This enables us to easily check edge to edge resolution across the full focal range.

Camera Clinic's focal/resolution testing.

The general turn around 3 to 5 days however it can be subject to change.

To apply focal adjustments we need to have the calibration software for the camera and/or lens. Please phone or email us for conformation for your equipment.

If you choose to bring the camera and lenses in please email or phone ahead and we may be able to pre-book in your focal calibration adjustment.

I have trouble down loading images to my PC via the camera software

2010-07-14T20:33:43+10:00

My advise would be to use a card reader, this allows you to copy the images direct to your computer hard drive then you can use your choice photo editing software to apply any changes.

Transferring images from the camera using a USB lead can cause movement of the camera USB socket, if this socket fails generally it comes as part of the main printed circuit board.

If you purchase a card reader purchase a multi purpose card reader, this will allow you to use many different cards. Make sure the card reader has the capability to read large cards.

Try removing the camera software and reinstalling.

When I look though the view finder of my Camera the image is blurry but ok on the computer?

2010-07-14T20:26:26+10:00

If the camera view finder appears un-sharp but the image is sharp on the computer it's probably a diopter setting. Most SLR units (and some compacts) have a diopter correction that allows you to correct the viewing/focus for your eye sight. This is a helpful feature that allows you to focus with out your glasses.

The diopter is generally located next the view finder of the camera, it is labeled with a + - and will typically alter 2-3 diopter corrections. To alter you diopter remove the lens and move the adjustment diopter until the lines in the view finder appear sharp.